Privacy Policy

Effective Date: July 1, 2024

1. Introduction

Welcome to SuppTrack! This Privacy Notice, together with our Terms of Use constitutes an agreement between you and SuppTrack, Inc. and its affiliates (collectively referred to as “SuppTrack”, “us”, “our,” or “we”) while you access and use our website located at supptrack.app, other websites we own or operate, and/or SuppTrack's mobile applications (collectively, the “Site”). This Privacy Notice describes how SuppTrack collects, protects, uses, and discloses information and data collected and created during your access to and use of the SuppTrack website, products, and services, as well as your interactions with SuppTrack via telephone, electronic or other means (collectively, and together with the Site, the “Services”), and is governed by our Terms of Use.

BY USING THE SERVICES, YOU CONSENT TO THE COLLECTION, USE AND TRANSFER OF YOUR PERSONAL DATA FOR PROCESSING IN THE UNITED STATES AS DESCRIBED IN THIS PRIVACY POLICY.

2. Information We Collect

We collect the following types of information from users:

3. How We Use Your Information

We use the information we collect for the following purposes:

4. How We Share Your Information

We may share your information with third parties in the following circumstances:

5. Your Rights and Choices

As a user, you have the following rights regarding your information:

To exercise these rights, please reach out to our dedicated support channel at privacy@supptrack.app.

6. Data Security

We implement technical and organizational safeguards to protect against unauthorized or unlawful processing of Personal Data and against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data. Please be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of Personal Data.

Links to Other Websites. Please note that this Privacy Policy does not apply to the practices of companies that we do not own or control or to people that we do not employ or manage. Our Services may provide a link or otherwise provide access to Third Party Sites. We provide these links merely for your convenience. We have no control over, do not review, and are not responsible for Third Party Sites, their content, or any goods or services available through the Third Party Sites. Our Privacy Policy does not apply to Third Party Sites, and any data you provide to Third Party Sites, you provide at your own risk. We encourage you to review the privacy policies of any Third Party Sites with that you interact with.

7. International Data Transfers

We may transfer information that we collect about you to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world. Please note that these countries and jurisdictions may not have the same personal information protection laws as your own jurisdiction, and you consent to the transfer of information over international borders and the use and disclosure of information about you, including Personal Information, as described in this Privacy Policy.

8. Children's Privacy

SuppTrack products and services are designed to benefit both adults and children. However, any Personal Information submitted pertaining to children under the age of 16 must be explicitly consented to by that child's parent or legal guardian. As such, this Site may not be used, and no Personal Information should be submitted from children under 16 years of age without such consent. If you are under 16, do not use or provide any information on this Site or on or through any of its features, make any purchases through the Site, use any of the interactive or public comment features of the Site or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received Personal Information from a child under 16 without verification of parental or legal guardian consent, we will delete that information. If you believe we might have any information from or about a child under 16 without appropriate consent from a legal guardian, please contact us at privacy@supptrack.app.

9. Changes to This Privacy Policy

We may occasionally make changes to this Privacy Policy to ensure its accuracy. If we make changes, the revised Privacy Policy will be posted online and the date of the newest version will be listed. Please check back frequently, especially before you provide us with personal information, to determine the current scope of the notice.

10. Contact Us

If you have any further questions about our collection and use of your Personal Information, or if you wish to exercise any of your rights over your Personal Information or if you have any questions about this Privacy Policy, please contact us at:

SuppTrack, Inc.
Attention: Privacy Officer
Address: 10900 Research Blvd
Ste 160C PMB 3108
Austin, TX 78759

Email: privacy@supptrack.app

11. Account Deletion

You have the right to request that we delete any of your Personal Information that we collected from you and retained, with certain exceptions. SuppTrack may permanently delete, deidentify, or aggregate the Personal Information in response to a request for deletion. If you submit a right to deletion request, we will confirm the Personal Information to be deleted prior to its deletion, and we will notify you when your request is complete.

To request the deletion of your account and Personal Information, please contact us at privacy@supptrack.app with the subject line "Account Deletion Request" and include your user ID and any relevant details.